Susan Crook

After working in private practice for several years, Susan joined Diamond’s in-house legal department in March 2000. She currently sits on the Board of Diamond’s European corporate entities and is General Counsel for the European Group, managing a team of 3 solicitors and one paralegal. Over the years, Susan has seen many changes in the demands and challenges facing her department, including (most recently) a complete overhaul of the consumer credit regulatory regime, the implementation of the General Data Protection Regulations, and an exponential increase in claims company activity countered by the industry in the form of targeted enforcement action.

Robin Mills

Now Vice President Business Development EMEA for RCI Exchanges, Robin is an industry veteran with over thirty years’ experience spanning many areas. Robin initially started with a developer in Portugal back in the eighties prior to joining Interval International where he held a number of senior positions, he then went on to be CEO of RMI and Petchey Leisure at the same time as developing one of Europe’s prime points programmes, Club Infiniti. Robin is an active Board member of RDO.

Kenneth Lloyd McKelvey

Ken is based in South Carolina and is Executive Consultant to Capital Vacations, a company whose operations cover over 70 timeshare resorts in the US and Caribbean, ranging from management, sales and marketing to rental programmes. Ken is an Accountant by profession and currently serves on ARDA’s Investment, Management and Audit committees. He is Chairman of ARDA-ROC and a member of the ARDA Board and Executive Committee.

Ken was a member of the EUROC Working Group and is now ARDA’s representative board member on EUROC.

Jason Gamel

Jason Gamel has served as President and CEO of the American Resort Development Association (ARDA) since 2019. His current role at ARDA includes serving as President of the ARDA Board of Directors, the ARDA International Foundation (AIF) Board of Trustees, and the ARDA-ROC Board. He also serves as Publisher for ARDA’s Developments magazine, the “voice of the vacation ownership industry.” Outside of ARDA, Jason serves on the Board of Directors of the U.S. Travel Association. Prior to his current role Jason was Senior Vice President of Legal at Wyndham Destinations.

Jane Gilmartin

Jane was appointed EUROC Member Relations Manager in April 2019. Most of her career and experiences has been within the timeshare and travel industry, stretching back to 1996 where she worked as an overseas tour manager in Europe, Canada and the USA. Before joining EUROC she held a position at Diamond Resorts as the Club Marketing and Events Manager working within European and USA Club Operations, exploring new opportunities and enhancing club benefits for timeshare owners and members

Darren Ettridge

Darren is responsible for managing Interval’s sales and service operations in Europe, Middle East, Africa and Asia. In this role he directs sales and resort marketing strategies and oversees the operations of Interval’s offices in the region. Darren joined Interval International in 2000. He has extensive experience within the vacation ownership sector initially gained with his previous employer, First National Bank (FNB). During his time with FNB and Interval, Darren has become an established and respected figure within the EMEAA timeshare industry. He is based at Interval’s London office. Darren serves on the Board of the Resort Development Organisation in Europe.

Chris Emmins

Since 2010, Chris has been responsible for KwikChex gaining global recognition for tackling unlawful behaviour enabled by the Internet. Chris works closely with many authorities, including in the UK, the Competition & Markets Authority, Ministry of Justice, Trading Standards and the police. Internationally, he has been consulted by consumer protection authorities from the EU. Australia and the US. He regularly acts as a witness in civil and criminal cases against rogue businesses. In the timeshare sector he directs the Timeshare Task Force, an RDO-sponsored initiative, which provides free assistance to consumers and assists with actions against rogue businesses

Jordan Pellant

Jordan Pellant, Team Lead for UK & APAC, works within the Commercial function at Trustpilot and specialises in the Travel and Retail industries. Jordan is known for his ability to work closely with Enterprise clients to help them understand how to improve their online reputation and use customer feedback to grow their business. Prior to Trustpilot, Jordan successfully helped Eventbrite, SAM Labs and Capscan (Oracle) increase their client base. Outside of work Jordan is usually found playing football with friends, watching Fulham (lose), or firing up the BBQ when there’s a spot of sunshine.

Ste Davies

Ste ‘Stephen’ Davies has been working in digital communications since 2005 during which he has devised and implemented digital strategies for some of the world’s largest brands. Over the years he has worked in senior positions in both agency and in-house roles including global communications agencies and professional services firms. In 2008 he set up the UK’s first social media agency and in 2011 his company built an influencer tool, which was later acquired. He has trained hundreds of media and senior business executives on digital and social media communications and has spoken at events in 15 countries across three continents.

Daniel Hulme

Daniel is the founder and CEO of AI solutions company Satalia, and also Director of University College of London’s Business Analytics Masters degree. After studying computer and cognitive science, as well as management and computational complexity, Daniel has since balanced work in academia, public and private sectors. He worked as a consultant for a range of technology companies in the UK and US. He’s worked on and founded advisory bodies and steering groups largely focused on the economic, employment and ethical implications of technology, data and AI. He’s also advised the UK Government on data use and worked with groups to foster entrepreneurship, learning and innovation in the private sector.

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