Join the Conference

Let’s all stand up and be counted!

About RDO8

For RDO8 we decided upon the theme of “Together Towards Tomorrow” Our team wanted to continue with the importance of coming together as a community and working toward our common goal of helping the timeshare industry progress and grow in the future for the benefit of everyone. We also recognise that we continue to live in times of uncertainty in terms of the political and business situation that now exists globally. Because of this it is very important to work together as a community to face and overcome the issues that exist, in order to offer people the best possible timeshare experience and build a better and brighter future for us and our owners.

Goals of the Conference

While individual RDO members work to promote timeshare in their own way, the RDO8 Conference aims to build upon the strong community that exists and encourage everyone to collaborate more closely together. RDO intends to use the conference to strengthen ties between all interested parties, gather everyone’s input, and together come up with a plan of action to present a consistent and powerful message that will sell the timeshare holiday experience and encourage people to work “together towards tomorrow.”

Who Should Attend?

The RDO Conference is the only event of its type in Europe. If you are involved or interested in timeshare, fractionals, or any other form of shared leisure ownership, then this is a unique opportunity to learn from leading figures and have your say on the direction and future of the vacation ownership industry. Register today and get ready to join in lively debate, network with the movers and shakers, discuss business opportunities, and even relax with colleagues as you enjoy the different social events. We look forward to seeing you there.”


The RDO8 schedule is packed with engaging business sessions, lots of networking, and of course socialising and fun. Click on “conference sessions” in each time period to expand and see full details the sessions.

RDO Annual General Members Meeting




Welcome Drinks & Canapé Reception


Registration & Welcome Coffee


Conference Sessions

09.15 – 09.30
Welcome to RDO8 - RDO Chairman
Speaker: Susan Crook opens the 2017 RDO Conference.

09.30 – 10.40
Upping your Elvis
Chris is an expert in helping leaders learn how to shine more brightly, think more creatively and have more fun in everything they do. His interactive session will give you some simple things that you can do every day to add more magic to the work you do and to the people you work with. His high-energy style will keep you entertained whilst teaching you some important lessons in life, ones that will help you become more Elvis. As a result, you will feel more inspired, insightful and excited about what things you can do differently to shift things up a gear.
Speaker: Chris Baréz-Brown

10.40 – 11.25
Dominate future markets using accurate opinion data
To succeed in today's highly competitive, real-time marketplace, it is vital to be able to accurately understand how your consumers really feel about your products, services, and those of your competitors. If opinion data is not part of your strategy, prepare for forced retirement!
Speaker: Freddie Herbst - Commercial Director, Brandseye

11.25 – 12.05
Baby Boomers - the ultimate upgrade?
Ageing Europeans are choosing new & diverse housing options in later life. Brits want the dream: a smaller home in the UK and another abroad. Are there opportunities for RDO members in this lucrative sector and how could a new product fit within the current resort offering? Lisa and Peter will bring insights & ideas from the UK & USA.
Lisa Migani - FNTC, Director Business Development
Peter Robinson – CEO, AIPP & Partner, ProMatura International


Coffee Break & Networking


Conference Sessions

12.30 – 13.15
Airbnb & Co. – The evolving vacation home market
By providing an insightful overview of today´s variety of vacation home offerings and access models and an understanding of consumers´ key decision drivers, as well as how to make them work for the vacation ownership industry, this presentation will transform what many might view as a threat into an opportunity.
Speaker: Niki Christian Nutsch, MBA -

13.15 – 14.00
Selling travel experiences online - how to get 6% more
Leisure travel is an experience-based activity, and one which carries a complicated customer journey. What actually motivates your customers to to book travel experiences online? This has long been a dilemma for many leisure travel businesses and marketing organisations. Join us as we unveil our latest groundbreaking research into the most effective personalisation and marketing techniques that drive a proven 6% uplift in digital bookings, finally answering the questions of what works and what doesn’t in eCommerce!
Speaker: Daniel Bensley - Business Development Manager, Qubit




Conference Sessions

15.30 – 16.10
Purpose beyond profit
Economic development. Sharing cultures. Building mutual understanding. Driving a more peaceful world – that’s what people who work in tourism do every day. But in this, the United Nations International Year of Sustainable Tourism for Development, the World Travel & Tourism Council sets out the conditions under which Travel & Tourism can best contribute to this sustainable development. Bit it’s not a one-way street. We need governments to act to support tourism in very specific ways – and here’s how
Speaker: Geoffrey Breeze - Executive Director, World Travel & Tourism Council

16.10 – 17.00
Hassan Kadbi - A personal journey
Having worked his way up “through the ranks” in the hospitality industry, Hassan Kadbi, Hapimag’s recently appointed CEO will talk about his personal journey ending in his current role, his vision for the way forward, and why “It’s all about the people”.
Speaker: Hassan Kadbi – CEO, Hapimag


Sunset Party

Interval International, RCI and RDO proudly present
Together, Towards, Tonight’s... Sunset Party!

Join us for a great evening of food and entertainment with a gourmet barbecue and live music.

Where: Don Carlos, Leisure Resort & Spa, Marbella
Date: Monday 11th September 2017
Time: 19:30
Dress code: Smart Casual

NB: Admission for registered conference delegates only; please remember to bring your conference badge with you.


Registration & Welcome Coffee


Conference Sessions

10.00 – 10.15
Welcome to day 2 of RDO8 2017 Conference
Speaker: Robin Mills – Chairman, RDO Communications Council

10.15 – 11.15
Change is Inevitable – Growth is optional
In this inter-active session Nigel will share the difference between dealing with change and managing uncertainty. In a seven-step process you will leave with a tool kit to guide you through turbulent times and give you all the power you need to have your best year ever. There will always be issues that come up but it is how we deal with them and we guide the people that differentiate ourselves from the rest of the competition. A lion doesn’t concern himself with the opinion of a sheep.
Speaker: Nigel Risner

11.15 – 12.00
Ask the lawyers!
Following the success in 2016 of the Legal Panel breakout session, this has been moved to a main business session this year. Delegates will be able to hear updates on areas as diverse as the latest position on the Supreme Court rulings in Spain, the activities of the claims companies and tips on how to deal with them, to enforcement in 2017 and what lessons can be learnt from the way ARDA handles some of these issues.
Henry Bankes - Vice President Legal Affairs, Wyndham | Destination Network, EMEAI
Paul Gardner Bougaard - Chief Executive, RDO Ltd
Jose Miguel Echenagusia - Vice President Legal Services | EMEAA, Interval International
Eugene Miskelly - General Counsel, CLC World Resorts & Hotels
Rob Webb - Partner, BakerHostetler


Coffee Break & Networking


Conference Sessions

12.30 – 13.15
Stretchy thinking - How to engage your staff to strengthen your business
In this session we will challenge how you think of enterprise and consider how you could develop a more enterprising culture for a more successful business. Rebecca will demonstrate how your staff need to become stretchy and you need to be an "enterprise enabler" to wow your customers and secure the future of the business.
Speaker: Rebecca Jones

13.15 – 14.15
Anyone can be a Superhero
Jamie is an international speaker, sharing his extraordinary story from being a sick kid to running 200 marathons, the entire length across one of the biggest countries in the world - as just an ‘ordinary’ guy. Jamie speaks right from the heart and shows us the long lasting rewards of building a community, never giving up, and discovering the superhero within you.
Speaker: Jamie McDonald

14.15 – 14.30
Closing remarks RDO8 Conference
Speaker: Robin Mills – Chairman, RDO Communications Council


Closing Lunch


Keynote & Guest Speakers

Once again, RDO presents a lineup of top speakers, eager to share their wisdom and inspire you.


Chris Baréz-Brown



Nigel Risner



Jamie McDonald



Freddie Herbst



Niki Christian Nutsch, MBA


Daniel Bensley



Geoffrey Breeze

World Travel & Tourism Council


Hassan Kadbi

Hapimag, Switzerland


Peter Robinson

AIPP & Partner, ProMatura International


Lisa Migani



Henry Bankes

Wyndham Destination Network, EMEAI


Paul Gardner Bougaard



Jose Miguel Echenagusia

EMEAA, Interval International


Eugene Miskelly

CLC World Resorts & Hotels


Rob Webb



Rebecca Jones

The Red Shoe Biz Woman

The Venue

The Don Carlos is a hotel and 5 star resort located in Marbella on the Costa del Sol, offering luxury rooms and exclusive villas for an unforgettable stay.

Don Carlos Leisure Resort & Spa

Avenida Zurita, s/n, 29604 Marbella, Málaga

view website

If you’re planning a getaway to relax with your partner, you want to enjoy a full family holiday or play golf on the best courses in the area, the Hotel Don Carlos Resort is the best 5* resort for your holidays. Thanks to its 3 unique and exclusive accommodation options, The Oasis by Don Carlos Resort, Hotel Don Carlos y Don Carlos Deluxe Villas, you’ll be able to enjoy the most fulfilling experiences and live unforgettable moments of true luxury.

A sophisticated spa, 4 magnificent swimming pools. a unique Beach Club, 5 different and very appealing restaurants, a Children’s Club where the kids can have fun, the emblematic Nikki Beach Marbella, up-to-date sports facilities, more than 40,000 m2 of exuberant tropical gardens… Don Carlos Resort is the start of an unbeatable holiday that will meet all your expectations, whatever your idea of a dream holiday.


If you are interested to attend the conference, but cannot attend on both business days, then please contact Nikkie Yeaman to discuss attendance options.

Accommodation Rates

  • Double Room – Single Occupancy: €142 per night
  • Double Room – Double Occupancy: €156 per night

Buffet breakfast & WIFI included

To make a booking please visit our dedicated booking page

NB: All rates quoted do not include Spanish VAT (IVA), which will be charged at the prevailing rate for delegate registration and accommodation.





Please contact Nikkie Yeaman for more information or send us an enquiry using the form below.

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