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Let’s all stand up and be counted!


About RDO10

For RDO10 we have decided on the theme of The Next Chapter. This is to reflect the fundamental shifts taking place across the world which we have witnessed in the last couple of decades, that are only set to become ever more significant. The impacts of these technologically driven changes can be seen in almost all areas of our lives and economic sectors including employment, finance, education, healthcare, shopping, leisure and travel and tourism. While of course there have been both positive and negative consequences of this technological revolution, what is almost certain is that returning to how things used to be done is highly unlikely as new innovations continue to be made. Thus it is extremely important to understand how these developments will affect our business and the world in which we live.

Goals of the Conference

The most important goal of RDO10 is to educate and inform attendees on various new global technological, economic and lifestyle developments taking place that will impact and change our industry, in order to help our members to become better prepared for what is to come. Just like with the various innovations of the last two decades such as high speed internet, smartphones, social media, review sites and online booking, it is vital to be ready for what’s next on the horizon. There will be a variety of fascinating sessions presented by engaging and forward-thinking speakers, focused on important topics such as The importance of Future Proofing, AI & Automation, Trust & Reputation and much more, to compliment the usual legislative and enforcement update. It is no use pretending these changes aren’t right around the corner, or to imagine it won’t affect our industry. Instead we need to look at where we are as an industry and consider if we have the capability to move forward successfully by considering what the next 10 years will bring, where will the industry be, are our products and services future proof, and what challenges and opportunities lay ahead to turn the page and move onto the next chapter.

Who Should Attend?

The RDO Conference is the only event of its type in Europe. If you are involved or interested in timeshare, fractionals, or any other form of shared leisure ownership, then this is a unique opportunity to learn from leading figures and have your say on the direction and future of the vacation ownership industry. Register today and get ready to join in lively debate, network with the movers and shakers, discuss business opportunities, and even relax with colleagues as you enjoy the different social events. We look forward to seeing you there.

Moderator, Keynote & Guest Speakers

Once again, RDO presents a lineup of top speakers, eager to share their wisdom and inspire you.

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Jeremy Skidmore

Moderator

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Leo Johnson

Keynote Speaker

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Daniel Hulme

Keynote Speaker

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Ste Davies

Guest Speaker

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Jordan Pellant

Guest Speaker

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Chris Emmins

Guest Speaker

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Darren Ettridge

Guest Speaker

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Jane Gilmartin

Guest Speaker

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Jason Gamel

Guest Speaker

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Kenneth Lloyd McKelvey

Guest Speaker

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Robin Mills

Guest Speaker

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Jose Puente

Guest Speaker

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Lee Dowling

Guest Speaker

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Nigel Howells

Guest Speaker

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Paul Gardner Bougaard

Guest Speaker

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Daniel Bates

Guest Speaker

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Guy Mantel

Guest Speaker

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Roman Sucharzewski

Guest Speaker

Schedule

The draft schedule is subject to change and more details will be added as sessions are confirmed

Delegate Registration

60mins

RDO Annual General Members Meeting

60mins

Lunch & Networking

90mins

Education Session

Yield Management – Slicing the pie

In these times of change, we take a look at the interesting and sometimes controversial balancing act in the world of inventory yield management. Our panel of experts serve up portions that include managing evolving member needs, club programme deliverables, maximising the occupancy levels whilst optimising rental yield. Whether a single site or a multi-national organisation, getting it right is paramount to your survival.

Panellists:

Daniel Bates – Head of Yield Management & Operations Europe, Diamond Resorts
Guy Mantel – Director Club Operations & Travel, CLC World Resorts & Hotels
Roman Sucharzewski – Vice President of Revenue Management Europe, Diamond Resorts

60mins

Education Session

All things legal

The legal panel will brief delegates on developments in the areas RDO is most engaged in at present. This will cover the latest position on the lobby to deal with the over 100 rulings on timeshare from the Spanish Supreme Court, the progress of this year’s enhanced enforcement programme and the myriad of legal issues delegates find themselves dealing with. Come and quiz the experts.

Panellists:

Eugene Miskelly - General Counsel, CLC World Resorts & Hotels
José Miguel Echenagusia - Vice President Legal Services EMEAA, Interval International
Paul Gardner Bougaard - Chief Executive, RDO Ltd
Rob Webb - Partner, BakerHostetler

60mins

Coffee Break & Networking

45mins

Delegate Registration

30mins

Welcome Drinks & Finger Buffet Reception

120mins

Delegate Registration & Welcome Coffee

30mins

Conference Sessions

09.10 - 09.20 (10 mins)
Conference opening
Susan Crook, RDO Chairperson, opens this year’s conference RDO10.

09.20 - 09.30 (10 mins)
RDO10 Moderator Jeremy Skidmore welcomes delegates to RDO10 and sets out the order of the day.

09.30 - 10.30 (60 mins)
The new dynamics of disruption
From political instability to robohotels, from Virtual reality staycations to universal basic incomes, what are the new set of disruptors reshaping the business landscape for travel and accommodation? Leo Johnson, presenter of BBC Radio 4’s flagship series “FutureProofing” scans the horizon for weak signals of change, mapping out the colliding megatrends that will redefine customer needs, and the next generation of risks and opportunities for the industry.
Speaker: Leo Johnson - Disruption lead, PwC

10.30 - 11. 20 (50 mins)
AI and the future of business
In a world where many believe access to more and more data will lead to ever better decision-making, Daniel will look at what AI really is, what it can achieve, and the potential pitfalls. Daniel will outline a framework for understanding data-driven decision-making, as well as identifying the future challenges and opportunities for AI. Daniel will argue why we need to embrace these emerging technologies, and will discuss the real, philosophical and ethical issues surrounding them.
Speaker: Daniel Hulme - CEO & Founder Satalia

140mins

Coffee Break & Networking

30mins

Conference Sessions

11.50 – 12.25 (35 mins)
The New Influence - how to build an influential brand online in the age of digital disruption For better or worse, social media has transformed the way customers find, share and discuss news and information. But in a sea of distractions, algorithm changes and a decline in organic reach, how can brands stay relevant to an increasingly overwhelmed consumer? In this session, Ste outlines what's on the horizon of digital communications and how organisations can build a long-term influential brand now and for the future. 
Speaker: Ste Davies - Digital Consultant

12.25 – 13.00 (35 mins)
Online Reviews: An untapped channel for the timeshare industry
Today, 90% of consumers say online reviews influence their large buying decisions, from houses, to cars, to — you guessed it — timeshares. In this session we’ll cover: why reviews power your business forward, how to grow your online reputation, how to stand out from the competition with social proof, and how to use review insights to unlock business potential.
Speaker: Jordan Pellant - Team Lead, UK & APAC Trustpilot

13.00 – 13.10 (10 mins)
Christel House presentation

13.10 – 13.15 (5 mins)
Moderator housekeeping

85mins

Lunch & Networking

60

Conference Sessions

14.15 – 15.00 (45 mins)
Claims & Enforcement: Getting on the front foot
In February 2019, the RDO Board decided that this was the year the industry must fight back against the depredations of the claims companies and ambulance chasers in the UK and Spain. Extra funds were raised from members for this initiative, and Kwikchex was tasked with racheting up the pressure on these operators. Recognised as a “Consumer Hero 2019,” by UK’s Trading Standard’s Institute, Chris will update delegates on progress to date in both jurisdictions.
Speaker: Chris Emmins - Co-founder & Director, KwikChex

15,00 – 15.30 (30 mins)
EUROC: Giving timeshare owners a real voice
At RDO9, a meeting of over 50 HOAs – owners’ Committees, from the UK and Europe, gave the go ahead to setting up an effective timeshare owners’ organization, EUROC. 12 months on and EUROC is up and running and already becoming an effective representative of owners’ views across Europe. This session will give delegates an insight into what is fuelling its growth, achievements so far, the next objectives, and why it is so important to have such an organisation working alongside RDO.
Speakers:
Jane Gilmartin - Member Relations Manager, EUROC
Ken McKelvey - Chairman, ARDA-ROC
Nigel Howells - Chairman, Craigendarroch Owners’ Club Committee

15.30 – 15.45 (15 mins)
Short coffee break
Delegates to bring back coffee to their the table to discuss issues and questions to facilitate debate in the closing session “The Next Chapter”.

15.45 – 17.15 (90 mins)
The Next Chapter
In this final interactive session of RDO10, we will take an honest look at where we are as an industry and consider if we have the capability to move forward? Are our products and services future proof, what challenges and opportunities lie ahead, and what needs to be done to turn the page and move onto the next chapter? The panel will discuss these issues and take questions from delegates on as wide an area as possible relating to the industry. Delegates will be given the opportunity before the session starts to confer with colleagues on the questions to be addressed to the panel and should be prepared to take part in the debate.
Panellists:
Darren Ettridge - SVP Resort Sales & Service EMEAA, Interval International
Jason Gamel – President & CEO, ARDA (American Resort Development Association)
José Puente Orench – Solicitor, Gomez-Acebo & Pombo
Lee Dowling - Managing Director EME, Marriott Vacations Worldwide Corporation
Paul Gardner Bougaard - Chief Executive, RDO Ltd
Robin Mills - Vice President Business Development EMEA, RCI Exchanges

17.15 – 17.30 (15 mins)
Conference close

195mins

Evening Feast & Wrap Party

Evening Feast & Wrap Party

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RATES & CONDITIONS

Discounts

15% Discount for RDO members or Non-members who register more delegates than those registered for RDO8 and/or RDO9 (which ever was the larger number registered). The discount only applies to the additional delegate(s) registered and not all delegates.

10% Discount on for RDO members or Non-members who have not attended an RDO Conference before.
Please contact Nikkie Lambregts Yeaman to obtain the discount codes, which are needed for the discount to be applied during the registration process.

Delegate rate includes all delegate materials, entrance into the breakout and business sessions, networking coffee break area, lunch on the conference days, welcome cocktail & canapé reception, and the fabulous wrap party to end the conference.

Please note that delegate registration does not include accommodation and delegates need to book their accommodation directly with the Don Carlos Leisure Resort & Spa. Details to book direct is sent to delegates with their delegate registration confirmation.

Accommodation Rates

  • Double Room – Single Occupancy: €152 per night
  • Double Room – Double Occupancy: €168 per night

Buffet breakfast & WIFI included

NB: All rates quoted do not include Spanish VAT, which will be charged at the prevailing rate for delegate registration and accommodation.

The Venue

The Don Carlos is a hotel and 5 star resort located in Marbella on the Costa del Sol, offering luxury rooms and exclusive villas for an unforgettable stay.

Don Carlos Leisure Resort & Spa

Avenida Zurita, s/n, 29604 Marbella, Málaga

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If you’re planning a getaway to relax with your partner, you want to enjoy a full family holiday or play golf on the best courses in the area, the Hotel Don Carlos Resort is the best 5* resort for your holidays. Thanks to its 3 unique and exclusive accommodation options, The Oasis by Don Carlos Resort, Hotel Don Carlos y Don Carlos Deluxe Villas, you’ll be able to enjoy the most fulfilling experiences and live unforgettable moments of true luxury.

A sophisticated spa, 4 magnificent swimming pools. a unique Beach Club, 5 different and very appealing restaurants, a Children’s Club where the kids can have fun, the emblematic Nikki Beach Marbella, up-to-date sports facilities, more than 40,000 m2 of exuberant tropical gardens… Don Carlos Resort is the start of an unbeatable holiday that will meet all your expectations, whatever your idea of a dream holiday.

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CONTACT RDO

Please contact Nikkie Yeaman nyeaman@rdo.org for more information or send us an enquiry using the form below.


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