Join the Conference

Let’s all stand up and be counted!

About RDO9

For RDO9 we have decided to focus on the theme of ACT: Action Changes Things. Our team believe it is absolutely vital that those within the Timeshare and Vacation Ownership industry take action in order to create positive fundamental change. A willingness to change is one of the main keys for success for any business that wants to survive and thrive in today’s fast moving economy. The worldwide Travel & Tourism sector continues to expand on a massive scale, but to be able to enjoy the incredible opportunities for success that this presents, decision makers within our industry need to make important alterations in order to adapt to today’s reality of disruptive brands, changing consumer expectations, and rapid technological advances. The possibilities for a brighter and better future for us and our owners are huge, all that is needed now is an acceptance and willingness to ACT.

Goals of the Conference

The most fundamental goal of RDO9 Conference is to motivate attendees to act accordingly on all of the knowledge, information and suggestions that have been presented in previous conferences, and from the practical advice they will receive at RDO9. As speakers at other RDO conferences have emphasised, technological change is only set to become increasingly disruptive for the Travel & Tourism industry, so the time for action rather than simply words is now. Another major goal of RDO9 is to take attendees on a journey during the morning sessions with a look at what timeshare promised to consumers in the past, to how it stands today. This will act as a backdrop for the afternoon sessions in which there will be a specific focus on ways attendees can actually ACT i.e. what action will change things.

Who Should Attend?

The RDO Conference is the only event of its type in Europe. If you are involved or interested in timeshare, fractionals, or any other form of shared leisure ownership, then this is a unique opportunity to learn from leading figures and have your say on the direction and future of the vacation ownership industry. Register today and get ready to join in lively debate, network with the movers and shakers, discuss business opportunities, and even relax with colleagues as you enjoy the different social events. We look forward to seeing you there.

Keynote & Guest Speakers

Once again, RDO presents a lineup of top speakers, eager to share their wisdom and inspire you.


Ellis Watson

DC Thomson Publishing


Alex Hunter



Brian Young

G Adventures


Mark Forrester



Danica Davis



Victoria Bacon



Richard Aston



José Luis Mella

VRI Europe


Jackie Murphy

Flagship Consulting Ltd


Stefan Mende

Anfi Group


Hassan Kadbi

Hapimag, Switzerland


Kevin Wash

VOS Consultants

The Venue

Pestana Chelsea Bridge Hotel and Spa is a 4 star hotel in Chelsea, London, servicing both the business and leisure traveler.

Pestana Chelsea Bridge Hotel & Spa

354 Queenstown Rd, London SW8 4AE

view website

The hotel is ideally located in the prestigious development of Chelsea Bridge Wharf, one of the most affluent and fashionable new developments in Chelsea. Alongside the banks of the Thames River and close to one of London’s original public parks, Battersea Park, with spectacular gardens and lakes ideal for outdoor relaxation and entertainment. Its location makes it one of the best hotels in London offering guests the convenience of the City Center atmosphere, combined with a tranquil and scenic setting.

The hotel in Chelsea Bridge offers 216 spacious and modern air-conditioned rooms above average in size for luxury hotel rooms in London. Guest comforts include an LCD TV and iPod docking station, private bathrooms with separate bath and shower facilities and tea/coffee making service.

An expertly designer Spa offers the very best in spa and beauty therapy including an indoor heated pool, sauna and steam room with a relaxation area.


The RDO9 schedule is packed with engaging business sessions, lots of networking, and of course socialising and fun. Click on “conference sessions” in each time period to expand and see full details the sessions.

Delegate Registration


RDO Annual General Members Meeting




Breakout Session: Resort Management in a World of Diversity

Taking a historical and futuristic look at the ever-changing needs of resort properties influenced and impacted by diverse and dynamic demands from guests and the business. Whether evolving vacation ownership members or those visiting the resorts for the first time there is an expectation of quality and a myriad of services to support the experience - not only of the time but ahead of the times.

Speaker: José Luis Mella - Resorts Operations Director, VRI Europe


Breakout Session: “We never sleep” – an update on RDO’s legal and enforcement activity

The legal panel will give an update on a range of issues, including the latest developments in the Spanish Supreme Court rulings and the on-going lobbying programme. The session will cover work with the UK authorities to take fraudulent individuals/companies to court and what new legislation is coming into force that is set to curb the activities of claims companies. Find out how ARDA is tackling similar issues in the US and whether there are lessons for RDO and its members.

Eugene Miskelly - General Counsel, CLC World Resorts & Hotels
Chris Emmins – Co-Founder, KwikChex
Jose Miguel Echenagusia - Vice President Legal Services EMEAA, Interval International
Paul Gardner Bougaard - Chief Executive, RDO Ltd
Rob Webb - Partner, BakerHostetler


Coffee Break


Breakout Session: The Secret to Winning Awesome Guest Reviews

By leveraging Guest Intelligence effectively, brands can improve the experience they offer, increase positive online reviews and encourage direct bookings. Join us to discover the key trends impacting reputation and how to use the latest technological innovations to interact with guests before, during and after their stay to outperform competitors.

Speaker: Danica Davis - Product Specialist, ReviewPro


Breakout Session: GDPR


Delegate Registration


Welcome Drinks & Finger Buffet Reception


Delegate Registration & Welcome Coffee


Conference Sessions


Coffee Break & Networking


Conference Sessions




Conference Sessions


Interval International, RCI & RDO Theatre Evening

The show starts at 18:00 and transport will be provided to the venue leaving the Pestana Hotel at 18:00 hrs and return coaches from the theatre at 22:15 hrs. Invitations with RSVP details will be sent to registered delegates.


Evening Feast & Wrap Party

Back at the Pestana Hotel with comfort food and a two-hour complimentary bar



*Early Bird rates end at midnight on 30th June 2018


15% Discount on the Early Bird Rate for RDO members or Non-members who register more delegates than those registered for RDO7 and/or RDO8 (which ever was the larger number registered). The discount only applies to the additional delegate(s) registered and not all delegates.

10% Discount on the Early Bird Rate for RDO members or Non-members who have not attended an RDO Conference in the last 3 years.

Please contact Nikkie Yeaman to obtain the discount codes, which are needed for the discount to be applied during the registration process.

*Discounts end at midnight on 30th June 2018

Delegate rate includes all delegate materials, entrance into the breakout and business sessions, networking coffee break area, lunch on the conference days, welcome cocktail & canapé reception, and theatre evening with food and drink.

Please note that delegate registration does not include accommodation and delegates need to book their accommodation directly with the Pestana Chelsea Bridge Hotel & Spa.

Accommodation Rates

  • Double Room – Single Occupancy: £142 per night
  • Double Room – Double Occupancy: £154 per night

Buffet breakfast & WIFI included

NB: All rates quoted do not include VAT, which will be charged at the prevailing rate for delegate registration and accommodation.





Please contact Nikkie Yeaman for more information or send us an enquiry using the form below.

Copyright © 2018 Resort Development Organisation, Company No. 109519